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"....It's an exciting time, we're ready to modernize our systems and improve our efficiencies. Our biggest strategy yet to remain local AND stay competitive..."
IMPORTANT UPDATE:
A More Digital, More Connected
HMS Experience Is Coming To You!
At HMS Office Solutions, we’ve always focused on making it easy for PEI businesses to get what they need — quickly, reliably, and with real people behind the scenes. Now, we’re taking a major step forward in how we support you.
Over the next few weeks, we’ll be transitioning to a new Point of Sale and E-commerce platform, giving us the digital backbone with the highest level of data security we need to offer a smoother, faster, and far more transparent experience.
This isn’t just a system change. It’s the beginning of an enhanced digital, more intuitive way for customer to do business with us.
Here's What's Improving For Our HMS Customers
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Better Digital Tools
For Managing Your Account
As we roll out new features, our customers can gain easier access to:
- Account details
- Invoices and statements
- Order and transaction history
- Saved purchases and reorders
- Account preferences
What this means:
✔ Easier record-keeping
✔ Clearer account information
✔ More control over your account
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Clearer Insight Into
Your Orders
Our new system provides more accurate, transparent order information. You’ll see:
- Cleaner order confirmations
- More reliable tracking
- Faster responses from our team
- Better communication about availability
What this means for you:
✔ More transparency
✔ Fewer follow-ups
✔ A smoother order-to-delivery process
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Purchase History
Updates
Your purchase history will be added to the new system gradually.
This step is manual, and our team will be entering past activity behind the scenes.
What this means for you:
✔ More accurate long-term records
✔ Better insight into past purchases
✔ Cleaner historical data once complete
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New E-Commerce Store
(Coming Soon)
We’re building a brand-new online store to make browsing and ordering easier. What’s coming:
- A cleaner, modern product catalog
- A much improved search feature
- Better categories and filters
- Fewer “dead ends” in searches
- More accurate product codes (we’re fixing these!)
What this means for you:
✔ Faster product discovery
✔ More relevant search results
✔ Less frustration
✔ A better overall online experience
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Online Payments & Modern Account Tools
You’ll soon be able to pay invoices online — quickly and securely.
Additional self-serve tools will be introduced over time.
What this means for you:
✔ Fewer back-and-forth emails
✔ Easier payment management
✔ More flexibility for your team
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Why We're Making This Upgrade?
Simple... we want to serve you better...
Truth be told, we've outgrown our current system. Over the last 5 years, we've seen a significant shift in how our customers want to do business with us. We've listened and realized we needed to upgrade to better and faster ways to serve our local business community, implementing modern digital workflows that many businesses rely on today.
By upgrading our systems, we can:
- Reduce manual processes internally
- Maintain our human-to-human interactions with all our customers
- Provide faster order fulfillment and order communications
- Give customers more insight and control over their commercial accounts.
- Enhanced data security for all our customers.
This upgrade supports the future of how business is done on PEI — with modern, connected systems built around you.
What
Happens
Next?
Our customers will be hearing from us over the coming months with more details. To both our current and future customers, thank you for your patience as our team adapts to this transition.
In the meantime, sit back and enjoy the ride as we roll out a new and improved HMS Office Solutions experience — complete with better tools, easier access, and a far better digital experience… all backed by the same local team you know and trust (yes, the same people who still answer the phone!).
We’re excited about what’s ahead — and even more excited to bring you along with us.
For any questions, feel free to reach out at info@hmsoffice.ca or 902-436-4281.
